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6/10 Satisfaisant
17 sept. 2024
Beach Vista
This property has so much potential and is located in a beautiful corner of St Ives overlooking the magnificent harbour.
On the listing it does not state that the property is situated above a lively pub which music plays until midnight on the majority of nights, this did not create a relaxing environment for our holiday.
The walk up to the property was absolutely covered in rubbish and bird droppings which leaves a lot to be desired when walking up to the property. The steps up are covered in algae, I would not recommend this for anyone who is uneasy on their feet. From the pictures the balcony/decking looks clean, fresh and well kept. This is far from reality with the decking clearly not being cleaned before our arrival, covered in faeces on the furniture and surrounding flooring. I completely understand the seagull infestation in St Ives but this was clearly not cleaned and the pictures from the booking do not match what is on the balcony, along with completely different flooring (pictures need updating).
Walking into the actual property it had a stale smell and I knew immediately this had not been cleaned, there was food reminiscence on the floor and counter tops in the kitchen/living area, kids toys pushed under the sofas, kitchen facilities dusty, which was no acceptable. On top of this we could not find the tv remotes, which were in fact shoved into the sofa and on inspection after moving the cushions to find the remote the sofas had not been cleaned with food and sand within, disgusting!
All of the windows and blinds had not been cleaned and were covered in thick layers of dust throughout, this property is not kept clean and standards are not maintained throughout. In the main bedroom we also found used and dried up contact lenses on the bedsides which again shows the lack of attention to detail when cleaning.
This property massively needs its photos updating as it does not match the fresh and clean look on the photos when booking. All issues were sent across to the host on our first night and they sent a cleaning team in the following day to rectify most of the issues.
As this property is branded a “luxury” stay, I would definitely say this is not value for money and will not be returning, I also would not recommend this place for anyone else due to the reasons above.
