6/10 Satisfaisant
Mark
17 janv. 2025
Les points faibles : Propreté et communication
The best thing that I can say about this property is that owners apparently did some DIY improvements. The photos online are enticing but not exactly accurate.
Hemlock Nob condominiums are average, old, and has an HOA which Vacasa would not give us any contact info to take care of outside problems or emergencies.
We arrived about 4:30pm on our check-in date and found 6 inches to 1 foot of snow and ice on the 12 steps and front deck leading to the outside entrance door (which had 4 inch thick ice). It was very dangerous. The only Vacasa phone number given was not local!
I am 68 years old and my wife is 73. I would not let her go up the steps until I by myself shoveled off most of the snow and some ice with a snow shovel that was on the front deck next door. My wife called Vacasa while watching me shovel the steps and front deck as she talked with someone from Vacassa and the only thing they said was "We have contacted our local team to look into it". No one showed up until 4:30 pm the next day and sprinkled salt down but did not remove any ice. Three men did show up around 4:30 pm the day before our check-out date and shoveled some of the parking area but not the steps or front deck. We are very lucky that neither of us fell and did not suffer bodily injury. Vacasa and the HOA were very negligent and not helpful. The Vacasa Boone, NC office should have inspected the property before our arrival and made sure that the HOA had made the outside safe.
Mark
Séjour de 4 nuits en janvier 2025
