6/10 Satisfaisant
leon r.
23 mars 2025
Les points forts : Emplacement et exactitude de l’annonce
Les points faibles : Arrivée et communication
Unfortunate
It was unfortunate that we chose to check in on a Saturday. We accessed the key fine, but tried to open the garage door, and it would not budge. Called the manager, got a recording. Called the emergency number, was told he would "possibly" be able to stop by on Monday. Most issues, minor or not, occur early during check-in, and to wait two days or more to have them resolved, is unreasonable. Our next stop was to check out the pool, which was a big draw for our choice of property, and we paid extra for the heat. We found the pool cover in a heap beside the pool, and covered in dirt and mildew. Below the heap was a table umbrella and pool toys which had started drawing mildew and bugs. The deck was dirty to the point that we had to clean our feet to walk back inside the house. First impressions like these set the tone for the entire visit. When our guests arrived on Monday, we had the pool area acceptable, but did not check their bedding. The sheets were clean, but worn thin with dark "pilling" requiring replacement. The shower curtain was disgustingly covered in mildew. They did not stay as long as planned, nor did we.These types of issues can be remedied very economically, but were not. I can only assume it is because of lack of oversight from an absentee owner. It is difficult to give this honest review because we contacted the owner on numerous occasions, and he was very empathetic and helpful, and seemed genuinely concerned. With small changes, it has great potential.
leon r.
Séjour de 14 nuits en mars 2025
