2/10 Horrible
Betty Jean A.
7 avr. 2025
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Renter Beware
I don't understand how Andrea could give us a review. We did not stay at her condo. She called us just seven hours before our flight to Tamarindo, Costa Rica, to inform us that she had double-booked our condo. As a result, we would need to find other accommodations for our three-month stay. We had booked the condo a year in advance and made all the necessary payments. In December, we had communicated with her and were assured that we would receive the check-in information.She quickly transferred us to VRBO support staff to handle our distressing situation wiping her hands of her problem. The VRBO staff tried to find us a similar location, staying on the phone with us for 2 hours on New Year's Eve. They were unsuccessful. I managed to find suitable rentals, although I had to move twice before settling into our beachside rental for two and a half months. VRBO assisted us in covering additional costs for our accommodationsOur condo was an upgrade compared to Andrea's because both bedrooms had ensuite bathrooms, and there was an additional bathroom downstairs. The pool and gazebo were nice to meet up with other guests. In the end, everything worked out well. My husband and I have traveled throughout the Caribbean, Latin America, and Europe, and we have never encountered an unethical manager. Therefore, please be aware that Andrea's statements and timelines may not be trustworthy. However, I encourage you to book through VRBO, as they are an ethical company.Pura Vida!
Betty Jean A.
Séjour de 89 nuits en janvier 2025