While this house is by far more amazing than it looks, there was an unfortunate event where we were not given check in instructions and could not reach the owner. The most frustrating part was that VRBO customer service was not helpful and kept putting me on hold and or hanging up on me. This went on for nearly 2 hours close to midnight without resolution. I had to get hotel rooms for the night (family party of 8), and was not helped more reimbursed and they refuse to respond or communicate at all. I have claim numbers and multiple names of contacts, none of which have replied. This is unacceptable business.
The owner was apologetic and tried to refund, but she stated VRBO denied her claim as well.