My company travels for work and we use VRBO for our housing needs. We have a 5-star rated vacation rental business at our Texas home base location, and we also have a 5-star guest rating on VRBO.
I would like to begin this review of the house by saying it was very charming, clean and in a beautiful area. The move in instructions were clear. The problem we encountered was with the owner.
When we checked out, we private messaged the owner with some minor problems we noticed and wanted to suggest to her that she might want to address the issues for the next guests.
We had issues with the spin cycle on the washer, the dryer was not drying the clothes, the bath tub was draining slowly, and the deadbolt was hard to turn to lock the door.
This was not a complaint to the owner, just feedback on how to improve her guests' experience. In return, we received no direct communication from the owner. Then she filed a claim through our travel insurance that we had damaged the home with gouged floors and cabinets (we don't wear shoes in the house and we did not cook in the kitchen) and a stained curtain, which we never touched. We reached out repeatedly to the owner to clear up this matter, but she would not respond to our messages. In closing, it was a very nice and cute house but a terrible owner who is filing false damage claims on guests.
