4/10 Médiocre
Dawn W.
29 juil. 2024
Les points forts : Communication
Les points faibles : Propreté et exactitude de l’annonce
Horrible experience ans totally misrepresented advertising
The first thing we noticed upon entry was the horrible moldy and mildewy smell. We thought perhaps the AC hadn't been turned on and so started tge ONE unit in one bedroom for the whole apartment. This was NOT in the original ad and when i questioned the owner the week before we travelled, i was assured thet AC was in the unit.. No explanation of the one bedroom.being the only one, even though i specifically asked due to two family members with asthma. There was a dehimidifer thay we immediately turned on and ended up emptying the bucket three times in 2 days! It looked as though no cleaning had been done in months. Everything was damp from the humidity, filthy, floors peeling from the dampness, the fridge didnt close and seal, causing leaks on the floor, the sliding doors didnt close or latch, allowing bugs in,and the back yard area was a junk yard, not a place to hang out and relax. The firepit was full of junk, the chairs were coming apart, and debris littered the yars. My daugter got.bitten by, what we are assuming were fleas, as this is pet friendly but hadnt been cleaned recently. Doors were cracked and peeling from moisture, mold in the shower tracks, etc. We filed a formal complaint with VRBO and informed the host that we ledt after the 2nd night....tried to make the beat of it but this place is truly misrepresented. We have photos of every thing listed and asked for a partial refund and review of the property as its very unfair tp qdvertose something that is not!
Dawn W.
Séjour de 7 nuits en juillet 2024
