4/10 Médiocre
Terren B.
1 avr. 2025
Les points forts : Arrivée et emplacement
Les points faibles : Propreté et exactitude de l’annonce
Disappointed
We have stayed at Pointe Royal before not this unit and were excited about the trip and area. Pointe Royal did not disappoint but this unit did. 1. Windows in sunroom broke and had to be held up with a piece of wood. 2. All bathrooms old and need of update. Master showers cold water handle broke and could not turn off water. My husband was able to finally get it off. Toilet paper holder broke as well, we fixed it too. 3. Garbage disposal on verge of breaking. Very aloud when using. 4. Dishwasher door hard to close it’s bent. 5. Lots of dead bugs in sunroom needing a good cleaning. 6. Hot water tank started making a laud screeching sound on our last few days. We had to turn off breaker to hot water. Out of safety (not knowing what was wrong) we did not use hot water on our last day. 7. Towels hanging in bathroom were very dirty on side towards wall, didn’t see it until using it. All that being said we made the best of it and enjoyed our time with family, it definitely put some frustration in our stay. We did have several conversations with Chris, he was going to send out plumber but we were able to turn on water in shower when knob broke. We also spoke to him about all issues including hot water heater. He did help us locate breaker panel. He was thankful for our feedback. We were hoping for an apology at the least and maybe a refund for the inconvenience and they money we saved him not having to call out a plumber. Lessons learned to ask many questions.
Terren B.
Séjour de 7 nuits en mars 2025